Terms and Conditions

Effective date: 17 July 2026

1. Who we are

The Menqrly service available at menqrly.com (the "Service") is operated by:

I.F.O.S. s.r.o.
Koceľova 945/17, Bratislava, Slovak Republic
Company ID (IČO): 52 762 017
Tax ID (DIČ): 2121125567
VAT ID (IČ DPH): SK2121125567
registered in the Commercial Register of the Slovak Republic

(the "Provider", "we", "us"). You can contact us at [email protected].

These Terms and Conditions (the "Terms") govern the contract between the Provider and every person or entity that creates an account or uses the Service (the "Customer", "you"). By creating an account, starting a trial, or using the Service, you confirm that you have read and agree to these Terms.

2. Nature of the Service and business use

The Service allows the Customer to upload a menu file, generate a permanent QR code linking to that menu, print QR materials, view scan analytics, and collect guest feedback. The Service is provided "over the internet" as software as a service; no software is sold or transferred to you.

The Service is designed for, and offered primarily to, businesses (restaurants, cafés, bars and similar venues) acting within the scope of their trade or profession. If you register on behalf of a company or other entity, you confirm that you are authorised to bind that entity to these Terms. Provisions of these Terms that mandatorily apply to consumers under Slovak law are set out in Section 14 and prevail over any conflicting provision if you qualify as a consumer.

3. Account and registration

You must provide accurate and current information (name, e-mail) when registering and keep it up to date.
Sign-in is provided via e-mail magic link or Google sign-in. You are responsible for keeping access to your e-mail account and sign-in methods secure, and for all activity under your account.
You must notify us without undue delay of any unauthorised use of your account.
We may refuse registration or cancel an account created in breach of these Terms.

4. Trial, subscription and payment

The Service is offered as a subscription at the price and for the billing period displayed at checkout, and may be preceded by a free trial of the length indicated at signup. Unless expressly stated otherwise, displayed prices are inclusive of any applicable VAT; where VAT treatment depends on your status or location (e.g. reverse charge for VAT-registered business customers), it is applied in accordance with applicable tax law.
A valid payment card is required to start a trial. The card is verified at signup; the first charge occurs only after the trial ends. If you cancel before the trial ends, nothing is charged.
The subscription renews automatically at the end of each billing period and your card is charged at the start of each billing period until you cancel.
Payments are processed by Stripe. We do not store your card details; they are handled by Stripe under its own terms and security standards.
You may cancel at any time from your dashboard. Cancellation takes effect at the end of the current billing period; the Service remains available until then. To the maximum extent permitted by law, fees already paid are non-refundable and no pro-rata refunds are provided for partial billing periods.
We may change subscription prices. Price changes will be announced at least 30 days in advance (by e-mail or in the dashboard) and take effect from the next billing period. If you do not agree with the new price, you may cancel before it takes effect.
If a payment fails, we may retry the charge and suspend access to paid functionality until payment succeeds.

5. Your content and your responsibilities

You retain all rights to the menu files, names, logos and other content you upload ("Customer Content"). You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, convert (e.g. into responsive image variants), and publicly display Customer Content solely as necessary to provide the Service, for the duration of the contract.
You warrant that you hold all rights to the Customer Content and that it does not infringe third-party rights or applicable law.
You are solely responsible for the content of your menus, including the accuracy of prices, product descriptions, allergen and other mandatory food information, and compliance with all laws applicable to your establishment (including consumer protection, food information and price indication rules). The Provider does not review menu content and bears no responsibility for it towards your guests or authorities.
You must not upload or distribute through the Service content that is unlawful, defamatory, infringing, or malicious (including malware), and must not use the Service to send spam, probe or disrupt its operation, resell it without our consent, or attempt to gain unauthorised access to it.
We may suspend or remove Customer Content or suspend the Service if we reasonably believe it violates these Terms or applicable law, or upon a binding order of a public authority. Where reasonable, we will notify you in advance.

6. Guest data; data processing

When guests scan your QR code, the Service records technical scan data (time, IP address, browser user agent) to provide you with analytics, and stores any feedback ratings and comments guests submit.
With respect to personal data of your guests processed through the Service, you act as the controller and the Provider acts as your processor within the meaning of Article 28 of Regulation (EU) 2016/679 ("GDPR"). By these Terms you instruct us to process such data solely to provide the Service.
As processor we will: process guest data only on your documented instructions as embodied in the Service's functionality; ensure persons authorised to process the data are bound by confidentiality; implement appropriate technical and organisational security measures; engage sub-processors (hosting, storage and payment infrastructure providers listed in our Privacy Policy) under equivalent data-protection obligations, and inform you of intended changes; assist you, taking into account the nature of processing, with data-subject requests and security obligations; delete or return guest data upon termination of the contract, unless law requires storage; and make available information necessary to demonstrate compliance.
You authorise the sub-processors listed in the Privacy Policy, including transfers outside the EEA carried out under appropriate safeguards described there.
Processing of personal data relating to you as our customer is described in our Privacy Policy, where we act as controller.

7. Intellectual property of the Provider

The Service, including its software, design, QR design studio, print kit templates and the Menqrly name and logo, is the property of the Provider or its licensors. You receive only a limited, non-exclusive, non-transferable right to use the Service for the duration of your subscription and in accordance with these Terms. No other rights are granted.

8. Availability; changes to the Service

We provide the Service with professional care but do not guarantee uninterrupted or error-free availability. Maintenance, updates, or events outside our reasonable control may temporarily limit availability. No specific service level (SLA) is agreed.
We may modify, add or discontinue features of the Service. If a change materially reduces the core functionality you pay for, you may cancel your subscription with effect at the end of the current billing period.
You are responsible for your own internet connectivity, devices, and for printing physical QR materials. We are not responsible for the readability of QR codes printed by you or third parties.
We recommend you keep your own copies of uploaded menu files. The Service is not a backup or archiving service.

9. Warranty disclaimer

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or that the Service will meet your specific requirements or generate any particular business results (such as increased sales or reviews). This Section does not limit rights that consumers have under mandatory law.

10. Limitation of liability

To the maximum extent permitted by Slovak law, the Provider shall not be liable for lost profits, loss of business, loss of data, or any indirect or consequential damage arising from the use of, or inability to use, the Service.
To the maximum extent permitted by Slovak law, the Provider's aggregate liability for all claims arising out of or in connection with the contract is limited to the total fees actually paid by the Customer for the Service in the 12 months preceding the event giving rise to the claim.
At the time of concluding the contract, the parties agree that damage exceeding the limit in point 2 constitutes unforeseeable damage within the meaning of § 379 of the Slovak Commercial Code.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, in particular liability for damage caused intentionally, damage to health, or mandatory consumer rights.
The Provider is not liable for failures caused by third-party services outside its control (e.g. payment processing, hosting, internet infrastructure) or by circumstances excluding liability (force majeure) under § 374 of the Slovak Commercial Code.

11. Indemnity (business customers)

If you are not a consumer, you agree to compensate the Provider for damage, costs and reasonable legal expenses incurred as a result of third-party claims (including claims by your guests or public authorities) arising from your Customer Content, your menus, or your use of the Service in breach of these Terms or applicable law.

12. Term, suspension and termination

The contract is concluded for an indefinite period and lasts as long as your account exists.
You may terminate at any time by cancelling your subscription and/or requesting deletion of your account.
We may suspend the Service immediately in case of non-payment, a security threat, or a serious breach of these Terms, and may terminate the contract with immediate effect if the breach is not remedied within a reasonable period after notice (or without notice if the breach is incapable of remedy, e.g. unlawful content).
We may also terminate the contract without cause with at least 30 days' notice; in that case we will refund the pro-rata part of any prepaid fee for the unused period.
Upon termination, your QR codes stop resolving to your menu and your Customer Content will be deleted in accordance with the retention rules in the Privacy Policy. Export your files before termination.

13. Changes to these Terms

We may amend these Terms for good reason (changes in law, in the Service, or in operating conditions). We will notify you of material changes at least 15 days before they take effect, by e-mail or in the dashboard. If you do not agree, you may terminate the contract before the effective date; continued use of the Service after that date constitutes acceptance of the amended Terms.

14. Consumer provisions

If, exceptionally, you use the Service as a consumer (a natural person acting outside their trade or profession), the following applies in addition to and, where in conflict, instead of the other provisions:

Withdrawal. You may withdraw from a distance contract without giving a reason within 14 days of its conclusion (Act No. 108/2024 Coll. on Consumer Protection). By starting to use the Service you expressly consent to the provision of the Service before the withdrawal period expires. Withdrawal during a free trial results in no charge; after the paid service has begun with your consent, you bear the proportionate cost of the service provided until withdrawal.
Complaints. Complaints may be sent to [email protected]. We will handle complaints in accordance with applicable Slovak consumer law.
Alternative dispute resolution. You have the right to turn to an alternative dispute resolution entity under Act No. 391/2015 Coll., in particular the Slovak Trade Inspection (Slovenská obchodná inšpekcia, www.soi.sk), which is also the general supervisory authority.
Nothing in these Terms deprives you of protection granted by mandatory provisions of the law of your habitual residence.

15. Governing law and disputes

These Terms and the contract are governed by the law of the Slovak Republic; for business customers, the Slovak Commercial Code (Act No. 513/1991 Coll.) applies. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Disputes with business customers shall be resolved by the Slovak court having territorial jurisdiction according to the Provider's registered office; jurisdiction for consumer disputes follows mandatory law.

16. Final provisions

The contract is concluded in English and is not separately archived in a form accessible to you; these Terms are available at this page at all times.
Before submitting the registration or checkout form you can review and correct the data entered.
If any provision of these Terms is invalid or unenforceable, the remaining provisions remain in effect; the invalid provision shall be replaced by a valid one closest to its purpose.
You may not assign your rights under the contract without our consent. We may assign the contract in connection with a transfer of the business or the Service, which does not worsen your position.
Sections which by their nature survive termination (in particular Sections 9–11, 15 and 16) remain in effect after termination of the contract.